EPFO WhatsApp Helpline Service: Employees Provident Fund Organization (EPFO) has launched WhatsApp helpline service for quick resolution of complaints of PF holders. The Labour Ministry said in a statement on Tuesday that this facility is apart from other forums for resolution of grievances of EPFO.
These forums include EPFIGMS portal (EPFO’s online complaint resolution portal), CPGRAMS, social media platform (Facebook and Twitter) and 24-hour call center. The ministry said in a statement, EPFO has started a WhatsApp-based helpline-cum-grievance redressal system to make the lives of its members more accessible.
This step, taken under a series of uninterrupted initiatives, is aimed at ensuring uninterrupted and uninterrupted services delivery to stakeholders during the Kovid-19 epidemic. Through this initiative, PF holders can interact directly with the regional offices of EPFO at the individual level.
Now WhatsApp helpline services have been started in all 138 regional offices of EPFO. Any related party where they have PF account can register any type of complaint regarding the services related to EPFO, through WhatsApp message on the helpline number of the concerned Regional Office.
WhatsApp helpline number of all the regional offices is available on the official website of EPFO. The purpose of this EPFO helpline is to make the stakeholders self-sufficient by adopting digital initiatives and eliminating their dependence on middlemen.
To ensure prompt resolution of complaints and to answer the questions asked on WhatsApp, a separate team of experts has been formed in each regional office. With the introduction of this helpline, it has become very popular.
So far, EPFO has resolved more than 1,64,040 complaints and questions through WhatsApp. After the WhatsApp helpline number has been released, there has been a 30 percent decrease in complaints / queries on social media mediums like Facebook / Twitter and 16 percent reduction on EPFIGMS portal (EPFO’s online complaint resolution portal).