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Jira Software Review 2023: A Versatile Project Management Tool for Various Teams


Jira Software, developed by Atlassian, is a project management software initially designed as a bug-tracking tool in 2002. Over the years, it has evolved into a versatile platform for Agile work management, enabling effective collaboration across teams with different roles and functions. This review aims to help you determine if Jira Software is the right tool for your project management needs.

About Jira Software

Jira Software serves as a project management tool, facilitating real-time project planning, assignment, tracking, and review. Despite its origins in software development, Jira Software extends its support to various project types, including service management, work management, marketing, HR, finance, design, personal, operations, legal, and sales. To cater to diverse project requirements, Jira Software offers four products tailored for businesses of all sizes:

  • Software: Ideal for planning, tracking, fixing, and delivering high-quality software.
  • Service Management: Assists customer care teams in efficiently tracking and resolving customer issues.
  • Work Management: Suitable for managing projects across different departments, such as marketing, recruitment, legal, and operations.
  • Jira Align Software: Geared towards businesses, it connects teams for real-time project collaboration.

What Sets Jira Software Apart?

Jira Software’s roots in software development and bug tracking give it a unique edge. While it excels in these areas, it also accommodates non-IT projects. Jira’s Agile Software version prioritizes tasks, promoting consistent work delivery and can benefit projects like go-to-market strategies, sales pipelines, and recruitment and onboarding.


  • Scrum and Kanban boards for visually tracking projects and deadlines.
  • Intuitive interface for developers.
  • Over 3,000 integrations in more than 35 categories.
  • Free plan for small teams.
  • Customizable templates and automated workflows.


  • Initial learning curve for non-developers.
  • Lacks budgeting and invoicing features.

Key Features of Jira Software

Issue Management: Jira Software treats tasks that require tracking from start to finish as “issues,” which can be broken down into stories and tasks for manageable project chunks.

Agile Development: Offers Scrum, Kanban, and bug-tracking boards for diverse project needs.

Bug Tracking: Includes templates for efficient bug tracking and resolution.

Roadmaps: Provides a big-picture view of project progress, aiding in goal prioritization and open communication.

Reporting: Offers over 15 reports for informed decision-making and clear communication with clients.

Role Assignment: Allows role-based user permissions for customization.

Software Integration: Compatible with numerous integrations for extended functionality.

Pricing and Plans:

  • Free Plan (up to 10 users)
  • Standard Plan (for growing teams)
  • Premium Plan (for complex organizations)
  • Enterprise Plan (for large companies)

Jira Software Sign Up and Setup

Jira Software setup involves creating a workspace where all actions take place. You can integrate popular tools, choose templates, or start from scratch.

Customer Service and Support

Jira Software’s self-service portal is user-friendly, with support available via email and chat. Support requests are tracked based on priority.

Who is Jira Software Best For?

  • IT teams looking for comprehensive project management with Agile methodologies.
  • Small teams with simple project management needs can start with the free plan.
  • Businesses can scale up to paid plans as they expand.


Jira Software is a versatile project management tool suitable for a wide range of projects and team sizes. Its strengths include Scrum and Kanban boards, Agile support, issue tracking, extensive integrations, and flexible pricing plans, making it a valuable choice for IT teams and beyond.”

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